Privacy Policy

At Silent Wave Events Ltd., we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you use our online platform or engage with our event equipment rental and service offerings.

Information We Collect

We may collect and process the following types of personal data:

• Contact Information: including your name, address, phone number, and email address, provided when you inquire about or book our services.
• Event Details: information related to your bookings, such as event dates, locations, equipment requirements, and delivery instructions.
• Payment Information: data necessary for billing and invoicing, processed securely through our payment providers.
• Usage Data: technical information about how you use our website, including IP address, browser type, and access times, collected through cookies and similar tracking technologies.

How We Use Your Information

Your data is used to:

• Facilitate booking and delivery of our event equipment rental and support services.
• Communicate with you regarding your reservations, payments, and any relevant updates.
• Improve our service offerings and website performance.
• Comply with legal obligations and enforce our terms of service.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract to which you are a party, such as a rental agreement.
• Your consent where you have explicitly given it.
• Compliance with a legal obligation applicable to us.
• Our legitimate interests in operating and improving our business, provided such interests do not override your fundamental rights and freedoms.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share information with:

• Trusted third-party service providers who assist in delivery, payment processing, or technical support, subject to confidentiality agreements.
• Law enforcement or regulatory authorities when legally required to do so.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under GDPR

As a user in the European Economic Area, you have several rights regarding your personal data, including:

• The right to access and obtain a copy of your data.
• The right to have inaccurate data corrected.
• The right to request erasure of your data in certain circumstances.
• The right to restrict or object to the processing of your data.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

If you wish to exercise any of these rights, please contact us by post at the address below.

Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

Cookies and Tracking Technologies

Our online platform uses cookies to improve user experience and gather usage data. You can manage cookie preferences through your browser settings.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. In such cases, we ensure that your personal data is adequately protected in accordance with GDPR standards.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, you can contact us at: